CLIPPER® IN-PERSON CUSTOMER SERVICE CENTERS

Name CLIPPER® IN-PERSON CUSTOMER SERVICE CENTERS
Description

The Metropolitan Transportation Commission (MTC) invites your firm to submit a proposal for the operation of one Clipper In-Person Customer Service Center (IPCSC) located at the concourse level of the Embarcadero station for the Bay Area Rapid Transit (BART) and San Francisco Municipal Transportation Authority Light Rail System (Muni Metro).

The Clipper program currently has an in-person customer service center (IPCSC) in the Embarcadero BART/Muni Metro station in San Francisco, California. The contract with the current supplier of services expires June 30, 2017.  MTC seeks to engage a firm to staff and operate a Clipper IPCSC at one location in the Embarcadero BART/Muni Metro station, commencing July 1, 2017.

The primary purpose of the IPCSC is to provide in-person customer service for the Clipper program. Consultant is also expected to provide printed and in-person transportation information to the traveling public, as more particularly described in Appendix A, Scope of Work.

The RFP documents for this project are available for download on the MTC website at http://mtc.bonfirehub.com.  Proposers are responsible for checking the website for any Addenda to this RFP. Responses should be submitted in accordance with the instructions set forth in the RFP.

Interested firms must submit their proposal by 12 p.m. on Wednesday, January 4, 2017, 12 p.m. on Thursday, January 5, 2017,in accordance with the instructions contained in the RFP.  Other key RFP Dates are listed in Section V, Contractor Selection Timetable of the RFP.

 

Type RFP
Status Closed
Due date 1/5/2017
Contact

MTC Point of Contact
Michele Gillaspie, Project Manager
Metropolitan Transportation Authority
Bay Area Metro Center
375 Beale Street, 7th Floor Receptionist
San Francisco, CA 94105
E-mail:clipperprocurements@mtc.ca.gov

Awarded to
Awarded amount $0.00
Awarded date

Automatic Fare Collection
Transportation Consultant
General Consultant
Service Provider
Contractor
Vendor
(858) 810-1319 david.dekozan@cubic.com
Public Information
Contractor
(510) 205-1447 bw@baycrossings.com
Management Consulting, System Integration, Traveler Information System, Dissemination Channels, Data Integration, Business Process Documentation and Analysis, Compensation Review
Transportation Consultant
Service Provider
Contractor
(510) 415-6301 satinder.bhalla@transsight.com