In-Vehicle Maintenance for Voice and Data Communication Equipment

Name In-Vehicle Maintenance for Voice and Data Communication Equipment

The Metropolitan Transportation Commission Service Authority for Freeways and Expressways (MTC SAFE) invites your firm to submit a proposal to provide maintenance for voice and data communication equipment for the Bay Area Freeway Service Patrol.  Maintenance will consist of installation and removal and swapping and/or repairing of Kenwood radios, WiFi-GPS Devices and other identified fixed equipment.

The Bay Area Freeway Service Patrol program is a joint project of the MTC SAFE, the California Highway Patrol (CHP) and the California Department of Transportation (Caltrans).  The service is provided by private tow truck companies, under contract to MTC SAFE. The fleet of over 70 vehicles patrol over 450 miles of Bay Area freeways.  The FSP tow operators look for stranded motorist and offer help by changing a flat tire, “jump starting” a dead battery, refilling a radiator or providing a gallon of fuel.  If the automobile still won’t start, it is towed off the freeway to the nearest CHP-identified locations.

In order to manage and dispatch these vehicles in the most efficient and cost-effective manner, FSP has developed a communications and data management system that has become a critical component to the current and future operations of this program.  The system is used to:

  • Dispatch service from the CHP dispatch center in Vallejo;
  • Record critical operating data;
  • Confirm tow contract billing;
  • Monitor truck, driver and contractor performance; and
  • Evaluate overall program.

The FSP dispatchers that monitor the operations of the tow vehicles are located within the CHP’s Golden Gate Communication Center (GGCC), on Benicia Road in Vallejo, California.  The dispatchers communicate with the tow operators using Kenwood radios and WiFi-GPS Devices.  WiFi-GPS Devices are used by the tow operators to communicate with the dispatchers using data communication messages or status codes.  WiFi-GPS Devices are equipped with global positioning systems that allow the dispatchers to track vehicle location using data from an automatic vehicle location (AVL) system.  Various codes are used by the tow operators to inform the dispatchers of their status. 


CLOSING DATE AND TIME: Friday, June 10, 2016 at 4:00 p.m.

Type RFP
Status Closed
Due date 6/10/2016

Robert Rich, Project Manager
Bay Area Metro Center
375 Beale Street, Suite 800
San Francisco, CA 94105

Awarded to
Awarded amount $0.00
Awarded date
RFP document

No planholders for this procurement.