Call Box Call Answering Center

Name Call Box Call Answering Center
Description

The Metropolitan Transportation Commission Service Authority for Freeways and Expressways (MTC SAFE), in cooperation with the Santa Cruz County Regional Transportation Commission SAFE, the Transportation Agency for Monterey County SAFE, and San Luis Obispo SAFE, invites your firm to submit a Request for Proposal (RFP) for the operation of the SAFE call box answering center.  Four contracts, one with each of the above mentioned SAFEs will result from this RFP.

MTC SAFE staff members manage day-to-day operations of the project including managing the current Call Answering Center contract and coordination with the California Highway Patrol (CHP) Golden Gate Communication Center (GGCC) and Caltrans District 4. CHP handles calls transferred from the Call Answering Center based on established protocol. Caltrans District 4 responds to transferred call box calls as appropriate. MTC SAFE employs third-party contractors to handle design, manufacturing, construction, and maintenance of the program and system.

Similarly, Regional SAFE’s staff members manage day-to-day operations of the project within their counties. CHP handles calls transferred from the Call Answering Center based on established protocol. The Regional SAFEs also employ third-party contractors to handle design, manufacturing, construction, and maintenance of the programs and systems.

 

A Proposers’ Conference will be held at 9:00 a.m., on April 13, 2016 at the Joseph P. Bort MetroCenter Building, 101 8th Street, Oakland, in the Lakeview Conference Room.

CLOSING DATE AND TIME: Monday, April 25 May 2, 2016 at 4:00 p.m.

  • Addendum #1 posted on April 22, 2016

 

For award information, please see packet at http://mtc.ca.gov/file/51306/download?token=_Yxr6WZP

Type RFP
Status Awarded
Due date 5/2/2016
Contact

Stephen Terrin, Project Manager
Metropolitan Transportation Commission
Service Authority for Freeways and Expressways
Joseph P. Bort MetroCenter
101 Eighth Street
Oakland, CA 94607-4700
Tel: 510/ 817-5605
E-mail: sterrin@mtc.ca.gov

Awarded to
Awarded amount $225,000.00
Awarded date 6/10/2016

Call Center
Service Provider
Vendor
(310) 798-1601 llopez@aamcom.com
Toll Operations, Customer Contact Center(s), Fullfillment, Back Office Operations, Helpdesk Services
Service Provider
(757) 722-3235 anna.vanburen@faneuil.com
24 Hour Call Answering Center
Contractor
(951) 684-1196 jeffwhite@pcnanswers.com
Traffic Engineering & Design; Transportation Planning; Modeling; ITS
Transportation Consultant
(925) 463-0611 rfp@tjkm.com