Regional Resource Center Operations

Name Regional Resource Center Operations

The Regional Resource Center (RRC) Operator will provide visitors of 375 Beale Street with information and products related to the three regional agencies housed at this location (MTC, Air District and ABAG), specifically public transportation services, especially assistance with and purchase of MTC-managed projects, information on transportation alternatives and transit connections, including one-on-one travel training, air quality permits, among other topics. Specifically, responsibilities of the RRC will include:

  • Providing information on Bay Area transportation alternatives, including bus, ferry, rail, bicycling and bike share, parking, and walking, among others;
  • Providing point-to-point recommendations for alternatives to driving alone. This will include assisting people facing transportation challenges: youth, persons with disabilities, older adults, persons with limited incomes, etc. and acting as a proxy between visitors and MTC, county mobility management centers and other like resources;
  • Vending Clipper® cards and adding value or transit passes to Clipper® cards;
  • Vending FasTrak® toll tags, accepting payment for toll violations and adding value to toll tags;
  • Selling Bay Area Bike Share cash memberships to qualified low income residents;
  • Assisting visitors with completing Air District air quality permit applications; 
  • Assisting visitors with technology available within the RRC space;
  • Selling transportation-related promotional items, potentially including commute gear, bicycle helmets, transportation-themed t-shirts and other memorabilia; and
  • Providing resources for potential additional tasks as directed by the three other regional agencies: Association of Bay Area Governments, Bay Area Air Quality Management District and the Bay Conservation and Development Commission.

The RRC will provide the above services Monday through Friday from 7 a.m. to 6 p.m. and limited hours on Saturday. In addition, the RRC Operator will hire part time trainee staff via Launchpath or another MTC-approved workforce training program, as further described in Appendix A, Scope of Work, allowing the RRC to serve dual purposes by both providing the public with transportation information and services, and also benefiting the community by providing employment training opportunities.

CLOSING DATE AND TIME: Tuesday, December 15, 2015 at 4:00 p.m.

Addendum No. 1 is posted as of January 22, 2016 with a submission deadline of Thursday, January 29, 2016 at 4:00 p.m.

Type RFP
Status Awarded
Due date 12/15/2015

MTC Point of Contact
Ursula Vogler, Project Manager
Joseph P. Bort MetroCenter
101 Eighth Street
Oakland, CA 94607-4700
Tel: 510/ 817-5785

Awarded to Faneuil, Inc.
Awarded amount $632,984.00
Awarded date 2/10/2016

Toll Operations, Customer Contact Center(s), Fullfillment, Back Office Operations, Helpdesk Services
Service Provider
(757) 722-3235